FAQ

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We offer KYC & AML Compliance!  What is KYC and AML?

KYC : Know your customer (KYC) refers to due diligence activities that financial institutions and other regulated companies must perform to ascertain relevant personal information from their clients for the purpose of doing business with them.

AML : Anti-money Laundering (AML) refers to a set of procedures, laws and regulations designed to stop the practice of generating income through illegal actions.

Can I see trade pairs/activity/orders without having an account?

Yes – on https://pro.bit2bit.in/livetrade you can select the pair you wish to review by clicking on the trade pair on the upper left of the page. It may take a moment to load the data from the live exchange to this review page.

How do I register for an account?

To register for an account, go to https://Bit2Bit.in and click Sign Up button.

You will be asked to enter your phone number (NO Leading 0s please), and then you will receive a text with a code to enter for verification. Then system asks you to create a 4-digit pin and enter it twice. This will be used to securely access your account should you lose your phone.

Once you log in you will need to enter your name and email address – an email will be sent with a link to click to confirm your email address for your new account. Then you will need to enter your KYC information. Upon approval of that, you will receive an email with a confirmation code to enter on your next login to the exchange. After that is done, if you intend to do any withdrawals in Fiat (INR) you would need to update your bank account information.

How do I log into my Bit2Bit account?

To sign in you will need to enter your phone number and then enter the confirmation SMS/OTP code which is sent to you via text message (and via email in case you are using your computer and do not have phone with you). Once that is complete, you will be asked to enter the PIN you created during registration.

I did not receive my OTP code, what should I do?

If you do not receive the SMS OTP code on the first try – we do utilize several different SMS providers to ensure all users can get their SMS – please wait for the counter to get to 0 and then tap the RESEND OTP and you will be sent otp from 2ndary provider – you will be given a few tries of receiving the SMS and then it will offer you the option to CALL ME. After initial registration, your SMS OTP code is also emailed to your registered email address for use to login.

If you still do not receive it – please wait 5 minutes in case of network congestion and try to log-in again. If you still cannot receive your SMS code via text or phone call, you may then reach out to live help in the lower right corner on the chat bubble.

If you believe you registered with an incorrect phone number, and that is the reason for not getting your OTP code (for example – you normally type your phone number with a 0 in front) you can re-register with the correct phone number (without the 0 up front). If that does not work for you – you may send an email to support@bit2bit.in and request deletion of your account. The request may take up to 24 hours to be taken care of and you will receive an email reply when you can attempt to re-register.

How do I reset my Bit2Bit PIN?

You can reset your password by selecting ‘Forgot PIN’ on the ping entry page. We will then send instructions for changing your PIN to the phone number and email you registered when you opened your account. Click the link, and enter a new 4-digit pin.

How can I change my phone number or email address?

For email address and phone number changes – you may email from the registered (old) email address the request to change email address to support@bit2bit.in – be sure to include your new email address. A reply will be sent to the new email address to confirm personal information for ownership of account – if you send the correct information on that email – your email address will be updated.

For phone number changes –you can reach out to live help in the lower right corner chat bubble – you will need to verify personal information as owner of account – and redo phone verification code to new phone number as you had done when you first signed up for an account with the old number.

What does Bit2Bit do with my personal information?

We may use your information to make further enquiries about you, including checks to combat fraud. We do not sell your personal information to any third parties for marketing purposes. For further information, please read our privacy and security policy, which explains in more detail how we deal with the personal information you provide us.

Why does it take so long to get my withdrawals completed?

We utilize a cold wallet system – which means that no wallets are live/accessible on the exchange server for your security (meaning if someone hacked the exchange, they could not get your funds!) However, that also means that we must run a clearing and settlement to verify and match deposits/withdrawals to users and update the exchange balances accordingly.

Currently, withdrawals are run twice a day. INR is processed from 10am to 11pm. All withdrawals must be double checked to ensure there has been no fraudulent activity before funds are released to outside wallets, and the support staff on nights/weekends does not have access to do this. As the exchange grows, this will be processed more frequently, but at this time the withdrawal requests are usually only a few a day so this should be sufficient for now.

If you have made a withdrawal request, kindly wait 14 hrs for it to show in your receiving account. If it has not shown up after that time, please reach out to support via chat https://bit2bit.in/support/ or email support@bit2bit.in

We are working on an urgent withdrawal system - for that stay with us and stay tuned!

I would like to list my coin/token on Bit2Bit. How do I do this?

Please have one of the coin team members send an email to listing@bit2bit.in. Emails requesting listing of your favorite coin cannot be taken from those that are not part of the coins administrative/development team. Please include your coin/token name, ticker, website, social media accounts (if not on your website) as well as your coin/token logo. A listing specialist will review the information and get back to you within 1 week. A full review will be done.